FAQs & policies

Where do you ship to?

We offer shipping NZ wide and to Australia.

 

How much is shipping?

We try our best to keep shipping costs down, so therefore have a flat rate of $8.90 shipping NZ wide, with free shipping for orders over $99. Shipping to Australia is set at a flat rate of $25. 

 

How long will it take for my order to arrive?

After receiving your order, we will send your order out on the next business day. It will then arrive within 3-5 days after that. 

 

What is your return/exchange policy?

We don't offer returns or refunds at this point unless there has been significant damage to your product upon arrival. If you wish to exchange your product upon receiving it, we are happy to exchange it for another colour/item if it is still in its original packaging. 

 

How can I contact customer support?

Please fill out the contact form on our whakapā mai page, or email us directly at kaiaro@aromau.nz . We will respond to you as soon as we can.